Security

New York Community Bank and its subsidiaries are strongly committed to protecting the security of information provided by its customers and web site visitors.

Since personal information is not requested, we do NOT utilize SSL encryption technology for submitted feedback, information request forms, and email.

For your protection, our online applications are SSL encrypted. With this method, your data is scrambled and encoded while traveling through cyberspace. We decode the information once it has safely reached the appropriate area. This technology allows for safe and secure transmission of confidential data.

If the privacy of online data submissions is a concern to you, we offer other ways to contact us.

You may contact us in writing:

• You may contact us via mail to the following address:
  New York Community Bank
  615 Merrick Avenue
  Westbury, NY 11590

• You can call our Customer Service Center at (888) 550-9888 or (516) 683-4408. Our Customer Service Center representatives are available from 8:00am to 8:00pm Monday thru Friday, 9am to 3pm on Saturdays, and 9am to 1pm on Sundays. (All times are EST)
• You may visit us at any of our branch locations (branch locations & hours are available here).

Messages you send to us through Contact Us become email and as such could be intercepted by a third party. You may not want to send us confidential information through this method. A "receipt" acknowledgement on an email/Contact Us message means only that the message has been routed into the internet, not that the message has been received by the Bank.

For more information on our online banking system security, click here.
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